Troubleshooting

Try:

• Make sure you're signed in to Contextable first
• Clear your browser cookies and try again
• Use an incognito window to rule out extension conflicts
• Check that your AI platform subscription supports integrations

Try:

• Look for a "connectors" or "tools" toggle in your chat interface
• Start a new conversation (some AIs cache tool lists)
• Disconnect and reconnect Contextable in your AI's settings
• Refresh the page

Try:

• Your connection may have expired - reconnect in AI settings
• Check that your Contextable account is still active
• Sign out of Contextable and sign back in

Debug the MCP connection:

• Run /mcp to see your connected servers
• Check if Contextable shows as "connected" with available tools
• Run /mcp reset contextable to reconnect
• If OAuth fails, try /mcp remove contextable and add again

Try:

• Use the "Force Save" prompt from your dashboard
• Some AIs need explicit permission - look for approval buttons
• Check if the AI mentioned any errors in its response

ChatGPT sometimes blocks tool calls for certain content types (finance, legal, medical). This is OpenAI's safety filter, not Contextable.

Try:

• Rephrase sensitive content in more general terms
• Try saving with Claude instead (fewer restrictions)
• Copy the generated content and paste it manually in Contextable

Try:

• Refresh your Contextable dashboard
• Check if the "Live" indicator is green (realtime connected)
• Look for error messages in the AI's response
• Check browser console for errors (F12 → Console)

Content with code blocks (triple backticks), complex markdown tables, or certain special characters can sometimes fail to save.

Try:

• Use simpler formatting without code blocks
• Replace triple backticks with indented code (4 spaces)
• Split very complex content into smaller pieces
• If saving code, describe it in plain text instead

This is a known limitation with how some AI clients serialize content. We're working with platform providers to improve this.

Try:

• Make sure the Contextable connector is enabled for this chat
• Check that you're connected with the same account that has the projects
• Try the "What Have I Saved?" prompt to list all projects

This is normal for very large documents.

• We limit loaded content to ~50,000 characters to fit in AI context
• View the full content in your Contextable dashboard
• Consider splitting very large projects into focused documents